Trainers: Get Paid Directly Through Kinecta

Ask a personal trainer what wears them down and it's rarely the 5 am starts. It's the money admin. The bank transfer that's "coming Friday". The session pack half-paid in cash. The client who cancels at 8 pm and still expects the session back.

Chasing payments is unpaid work, and it leaks into the coaching relationship. Every conversation about money makes the next session a little more awkward, which is why so many trainers simply absorb the loss instead.

Kinecta now handles selling and getting paid, end to end. Here's how it works from the trainer's side.

Set up payouts once

Getting paid starts with a single piece of setup. From the payments page in Kinecta, choose Set up payouts and complete a short Stripe onboarding: verify your identity and add the bank account you want money to land in.

It's the standard Stripe flow used by small businesses everywhere, set up for Australian individuals, and there's no separate paperwork with us. Once Stripe confirms the details, selling switches on.

You do this once, not per client and not per sale. After that, the payment admin is over for good.

You're the merchant, so the money is yours

Kinecta deliberately makes the trainer the merchant of record. When a client pays, the money settles straight to your bank account through Stripe. It doesn't sit with us on the way through.

Because the business is yours, GST and tax obligations stay yours too, exactly as if you'd invoiced the client directly, and Stripe collects the relevant business details during onboarding. Kinecta keeps a 2.5 percent platform fee per sale, and that's the whole arrangement.

We chose this structure on purpose. Your clients are your clients, your revenue is your revenue, and the platform's cut is a known number on every sale rather than a surprise at the end of the quarter.

Consultations, single sessions and packs

You sell through offerings, and there are three kinds: a consultation, a single session, or a session pack. For each one you set the price in Australian dollars, the session length and the cancellation window. Packs add a size and an optional validity period, so a ten-session pack can be set to expire after, say, 90 days.

Consultations make a natural first offering: a way for a prospective client to meet you and talk goals before committing to a pack. Plenty of trainers will run all three side by side.

Clients buy with a card inside the app. A pack purchase becomes session credits on their account, drawn down each time they book; a single session grants one credit; a consultation books straight in. When a purchase goes through, both of you are notified, and nobody is counting remaining sessions on the back of an envelope, because the ledger does it.

Bookings that respect your calendar

Availability is yours to define. You set weekly windows: which days you take bookings, the start and finish times, and the slot length. Clients booking a session see genuine open slots across the next 14 days, with anything that clashes with your existing calendar already filtered out.

Every booking is checked again at the moment it's made, so two clients can't grab the same slot. Windows are stored timezone aware as well, so the times a client sees in the app match the clock on your wall.

What they book is what you actually have free, and the session lands on your Kinecta calendar like any other event, with the usual session reminders and roll-call attendance applying automatically.

Cancellations without the awkward conversation

Every offering carries a cancellation window, 24 hours by default and adjustable per offering, so you can run a tighter window on consultations and a longer one on packs if that suits how you work. From there, the rules enforce themselves.

A client who cancels inside the window gets the credit back, no harm done, and books again when life settles. A client who cancels late forfeits the credit, and you're notified either way with the distinction made clear, so you always know which kind of cancellation you're looking at.

That's the policy most trainers have on paper and very few manage to enforce face to face. With the rule applied automatically, your held time is respected and you never have to play the bad guy. You just coach.